Privacy Policy

Privacy Policy

1. Who I Am

Solution Finder For You

Address: 37 Ramsden Road, Orpington, London, BR54LU

Phone: 0330 126 0354

Email: info@solutionfinderforyou.com

Solution Finder For You is a nutrition coaching service operated by Elizabeth, based in London, UK.
I provide professional, 1-on-1 online nutrition and wellness coaching services for women. For the purposes of data protection law, I am the Data Controller of your personal data.

2. What Information I Collect

When you request a consultation, book a nutrition plan, or contact me, I may collect:

  • Identity & Contact Data: Your full name, phone number, and email address.

  • Health & Lifestyle Data: Information regarding your dietary habits, health goals, medical history, and physical activity levels (provided by you for the purpose of creating your plan).

  • Service History: Details of past consultations, progress notes, and specific nutritional preferences.

  • Technical Data: Your IP address, browser type, and information about how you use my website (collected via cookies).

3. How I Collect Your Data

I collect information directly from you when:

  • Forms: You fill out a contact, intake, or quote form on my website.

  • Communication: You contact me via phone, email, WhatsApp, or social media.

  • Browsing: You browse my website (automatic collection via cookies).

4. Legal Basis for Processing

I process your personal data under the following lawful bases:

  • Contractual Necessity: To provide the personalized nutrition coaching you have requested.

  • Legitimate Interests: To manage my consultations, respond to enquiries, and maintain accurate client progress records.

  • Legal Obligation: For tax purposes and keeping required business records.

  • Consent: Where you explicitly agree to share sensitive health data or receive wellness newsletters.

5. How I Use Your Information

I use your data to:

  • Create accurate, bio-individual nutrition and lifestyle roadmaps.

  • Communicate with you regarding check-ins, appointment times, or plan updates.

  • Improve my coaching methods and ensure my website remains secure.

  • Maintain business records as required by law. I do not sell, rent, or share your personal data with third parties for marketing purposes.

6. Data Retention

I will only retain your personal data for as long as necessary to fulfill the purposes I collected it for. This includes:

  • Client Records: Retained for up to 6 years for legal, accounting, and health-tracking purposes.

  • Enquiry Data: Retained for up to 12 months if no coaching service is booked.

7. Data Security

My website uses cookies to improve your user experience and monitor performance. You may accept or reject non-essential cookies via the cookie banner on this website. Essential cookies cannot be disabled as they are required for the site to function. You may also disable cookies through your browser settings at any time.

8. Your Rights

You have the right to:

  • Request access to the personal data I hold about you.

  • Request correction of any inaccurate or incomplete health information.

  • Request deletion of your personal data where there is no legal reason for me to continue processing it.

  • Object to or restrict the processing of your data in certain circumstances.

To exercise these rights, please contact me at info@solutionfinderforyou.com.

9. Changes to This Policy

I may update this Privacy Policy from time to time to reflect changes in law or my nutritional coaching practices. The latest version will always be available on this page.